I am a regular customer of Tata Photon +, a broadband service. I am using the services from the last 1 year. Today I did a online recharge of Rs700 using internet. The balance is deducted from my bank account but no recharge has been done. I complained to the customer care and they advised me to wait for 24 hours. I have got this mail.
Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.
We did not receive a response from the payment gateway for the transaction you initiated as per the following details:
user id: firstname.lastname@example.org
order id: I90705911911
amount: Rs. 700.00
date-time: 2011-09-11 21:15:00
status: no payment response
In case your payment has failed or cancelled by you, you do not need to take any action. However, if your account has been debited for this transaction, we will process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 8 working days.
A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our customer support by submitting the contact us form on the website.
Wish you happy recharging