Hello friends…
I have a complaint regarding my cylinder booking. I have booked my Bharat Gas cylinder online but I have not received yet. It’s around 2 weeks had been passed but no news about the cylinder delivery. My other gas cylinder is going to empty and I am very worried about this. I am a customer of Aswani Enterprises Bhajan Pura Delhi.
Two weeks ago, I booked a gas cylinder refill at one of the Bharat Gas Agency, telephonic. After following process on IVR they sound that Refill has been booked successfully & would be delivered in Next 48 hours. But after waiting for 60Hrs the refill was not delivered. When I made a call at customer care they told me that refill has been delivered yesterday. But I got the refill after 2 hrs of making them call. But the cylinder was leaking & due to this my family has to face lots of troubles. I had made complaint to them and they took that refill back but still I am waiting for my ordered refill. I had made call to the Bharat Gas agency at 1800222725 so many times regarding the matter but still there is no result. So I decided to file my complaint at Consumer Court. But still they have also not replied me regarding this.
Yes, it is good to file a complaint in the Consumer Court. Do you know about the procedure??